The Mental Health Complaints Commissioner (MHCC) is an independent voice working for positive change in Victoria’s mental health system. They are an independent specialist statutory body established under the Mental Health Act 2014 and deal with complaints about Victorian public mental health services.
The MHCC can:
Assist people to speak up about their concerns.
Listen and work to resolve complaints about Victorian public mental health services.
Support Victorian public mental health services to develop effective responses to the concerns and complaints of people accessing their services.
Use what they learn from complaints to assist mental health services make positive changes.
You should expect the MHCC to:
Value the voices of individuals, carers, families and services and use them to guide what they do.
Act with integrity and respect at all times and with all people.
Safeguard the rights, dignity and autonomy of people with mental illness.
Provide and promote fair and effective resolution processes.
Resolve complaints in ways that support people's recovery and improve services.