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Mental Health Experience CoDesign (MH ECO)


  Mental Health Experience Co-Design (MH ECO) is an innovative method of gathering information about the lived experiences of consumers and carers who have received a service from mental health services.

MH ECO also gathers information about the experiences of mental health professionals who provide mental health services.

MH ECO then brings together consumers, carers and service providers in partnerships to analyse and use their experiences to co-design service quality improvements. The overall aim of MH ECO is to improve the experiences of people who receive services from mental health service providers.

The external evaluation Report for this initiative (2011) detailed significant benefits for the services that participated in the initiative. These included:

Several articles were published by the Research Teams at Tandem and VMIAC, documenting the the development of the MH ECO methodology and its subsequent implementation.

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MH ECO Toolkit

The MH ECO Toolkit s a comprehensive account of the methodology used.  It can assist organisations to utilise consumer and carer experience to improve mental health services. The tools will enable users to play a much greater role in helping identify needs, propose solutions, test them out and implement them together with staff. This toolkit is a comprehensive set of tools and resources for a complete MH ECO project. The Full Toolkit comprises:

MH ECO Toolkit (2011–2014) (summary)

Introduction booklet, which provides an overview of MH ECO and each of the booklets

Booklet 1 - Toolkit Overview - What is MH ECO? - MH ECO Toolkit Development  -  Resources - Glossary

The information gathering tools are contained in:

Booklet 2: Consumer and Carer Questionnaire – the collection of quantitative and qualitative data

Booklet 3: Focus Groups and Interviews – the collection of qualitative data

Booklet 4: Data Analysis and Reporting – data analysis, identification of touch points and reporting.

The service co-design tools are contained in:

Booklet 5: Training for Participation – providing consumers, carers and staff with skills to participate in co-design.

Booklet 6: Collaborating for Co-Design. – utilising consumer, carer and staff experience to collaboratively develop action plans for service quality improvement.