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Its OK to Complain

NDIS -A useful guide to the complaints process developed by DSC and MHCC

How to complain under the NDIS

Disability Services Commissioner (DSC) - Newsletter Summer 2015

The DSC have been dealing with complaints made about NDIS funded disability service providers since the commencement of the NDIS Barwon site in 2013.

So far DSC have received a smaller than expected number of complaints. Indications are that all participants are not informed about who to contact to raise issues and that some people are fearful that making a complaint might lead to a reduction in funding or service. Everyone involved in the disability sector has a responsibility to support and empower people with a disability to have an equal voice and to assert their right to speak out.

DSC held a forum with the Commonwealth Ombudsman and the Mental Health Complaints
Commissioner in Geelong on 9 December to inform participants and service providers about the main
complaints pathways (see figure below).

The need for people to raise issues about what is and is not working with either the NDIA or their NDIS funded disability supports was emphasised. This information can help to improve the scheme and further improve the quality of life for people with a disability.

To view the complaints pathway, click here

To see the full newsletter, click here

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