Call out for Expressions of Interest (EOI)

    Digital Experience Workshops – Aug to Sept 2022


    Lived and living experience engagement workshops facilitated by The Department of Health’s Mental Health and Wellbeing Division & Today Strategic Design


    Download this information as a flyer here: Digital Experience Workshop Flyer


    The Mental Health and Wellbeing Division (MHWD) is in the process of co-producing a digital experience, for example, a website prototype or design, that supports Victorians in navigating mental health and wellbeing information and services that they need at relevant moments in their or their loved one’s mental health journey.


    As per the Royal Commission into Victoria’s Mental Health System, people with lived and living experiences of mental health challenges and/or substance use or addiction and their supporters (family, kin, carer, support person) are invited to contribute to this digital experience.


    Today Strategic Design has been engaged by The Department of Health to facilitate this process through a series of six workshops from August to September 2022.


    The workshop facilitators are seeking to engage a diverse group of people with lived and living experience of mental health challenges, to contribute to the design of a ‘digital experience’ (a website prototype or design) that will help provide Victorians with clear, up-to-date information about Victoria’s mental health and wellbeing system.


    These workshops will include up to 12 family members, kin, carers, or supporters of a person with lived and living experience of mental health challenges.


    Please note, there is absolutely no expectation that participants are “tech savvy” and we encourage expressions of interest from Tandem Participation Register members with diverse and varied levels of technical skills, knowledge, and abilities.


    Through these workshops participants will contribute to the project goals to:

    • define the opportunities for digital experiences

    • articulate the vision for the digital product

    • co-design digital experiences

    • test the digital experience with support from experienced facilitators


      Engagement period Wednesday 3 August 2022 to Wednesday 28 September 2022



      Time Commitment – Online Workshop Series Schedule

      Participants are required for a total of six workshops on Wednesdays across August and September, on the following dates:


    • Workshop 1 of 6: Wednesday 3 August, 9:30am - 12:00pm (2.5 hrs)

    • Workshop 2 of 6: Wednesday 10 August 2022, 9:30am - 1:30pm (4 hrs)

    • Workshop 3 of 6: Wednesday 17 August, 9:30am - 12:00pm (2.5 hrs)

    • Workshop 4 of 6: Wednesday 31 August, 9:30am - 4:30pm (4 hrs)

    • Workshop 5 of 6: Wednesday 14 September, 9:30am - 4:30pm (7 hrs)

    • Workshop 6 of 6: Wednesday 28 September, 9:30am - 12:00pm (2.5 hrs)


    Please get in touch with Liz Sideris, Producer at Today Strategic Design, on 0416 017 708 or [email protected] if you’d like to be involved in this opportunity but can’t be available on these dates


    Please note any contribution to this engagement outside of the scheduled workshops may not be approved for government funded participant renumeration. Please contact the Tandem Participation Register Coordinator if you have any related queries and we will liaise with the Department of Health and Today Strategic Design Agency on your behalf



    Lived experience engagement ‘Involve’ renumeration rate Half day rate $175 (up to 4 hrs) | Full day rate $350


    Online workshops will be run entirely online via Zoom. Participants will need a stable internet connection to join.

    To notify any access needs or considerations to enable diverse and inclusive participation in this opportunity please contact Elissa Stanovic, Tandem Participation Register Coordinator on 03 8803 5555 or email [email protected] or Liz Sideris, Producer at Today Strategic Design on 0416 017 708 or email [email protected]



    Professional in-session peer support will be provided for workshop participants, during each session and immediately after for debriefing. Pre- and post-session support will also be provided by Tandem.


    Next steps – How to Express your Interest as a Tandem Participation Register member

    Step 1

    If you're not already a Tandem Participation Register member, please find out more about eligibility and how to join on our website here https://www.tandemcarers.org.au/Web/Web/Policy/Participant-Register/Join-the- Tandem-Participation-Register-.aspx


    The online application form to join the Tandem Participation Register may take 5-15 minutes to complete. Please let us know that you have completed your online application when you submit your Expression of Interest (EOI).


    Step 2

    Please send your expression of interest (EOI) with subject line EOI - Digital Experience Workshops in a reply email to [email protected] by 10am, Monday 25 July 2022 including:

    1. Full name

    2. Preferred pronouns (he/him - she/her - they/them)

    3. Email address

    4. Phone number

    5. A few words (up to 250 words) about your interest in the ‘Digital Experience Workshops’ and why you would like to contribute this area of  mental health and wellbeing reform

    6. If you identify with any intersectional communities including First Nations peoples, Culturally and linguistically diverse (CALD) communities, LGBTIQA+, non-binary, and gender diverse communities, Disability, All Abilities communities, Neurodiverse communities, and if you live in a rural or regional area

    7. Your availability to attend all six workshops in the series from Wednesday 3 August 2022 to Wednesday 28 September 2022, as per the ‘Time Commitment – Online Workshop Series Schedule’


    Application process timelines

    • All shortlisted applicants will be contacted by the Friday 29th of July 2022

    • All shortlisted applicants will receive a quick, 30-minute call from Today Strategic Design to discuss the workshop and confirm availability


    Note: Email address and phone number to be provided the Department of Health and Today Strategic Design for all engagement communication such as official invitations and online meeting links, engagement updates and pre-reading if applicable, evaluation and feedback



    If you have any questions about this Register engagement opportunity, please do not hesitate to contact:

    Elissa Stanovic, Tandem Participation Register Coordinator, email [email protected] or phone

    1. 8803 5555 OR Liz Sideris, Producer at Today Strategic Design, on 0416 017 708 or [email protected]


      Tandem Support and Referral Line

      The Tandem Support and Referral Line provides support, information and referral to the family members, friends and carers of people living with mental health challenges


      Call us on 1800 314 325


      You can call us for free from 9am-5pm, Monday to Friday, to:

      • Speak with someone who understands your situation

      • Seek general advice, advocacy and information on services to meet your needs

      • Seek support with NDIS access and plan issues

    Please note that we are not a crisis service. If you or someone else may be at risk of suicide please contact: Lifeline 13 11 14 - Suicide Helpline 1300 651 251 - Kid's Help Line 1800 55 1800

    Who can call the Tandem Support and Referral Line?


    Family members or friends who are supporting a person with mental health issues are eligible to use Tandem’s Support and Referral Service.


    If you are a Tandem member (in addition to Tandem Participation Register membership), you also have access to individual advocacy, support and referral through an Advocate.


    This may include:

    • Assisting family and friends to understand their rights and responsibilities under relevant legislation and service policies and procedures.

    • Empowering members to advocate effectively on their own behalf; and

    • Providing family and friends with appropriate referrals.


    Family, friends, and carers can access this support and referral service by becoming a member of Tandem


    For more information please call 1800 314 325 or email [email protected]


    The Advocate can advise on the use of the Nominated Persons and Advance Statement components of the Mental Health Act