Mental health support
Carer Gateway is your one-stop-shop for all services relating to Victorian carers. A consortium of Victorian health providers are offering free, early intervention support under the brand Carer Gateway, in an effort to avoid carers reaching a crisis point. Carers are able to access over-the-phone and in-person support such as coaching, counselling, peer support, information and advice. Online groups and courses, and crisis and emergency support are also available. Anyone caring for a family or friend with mental health issues, disability, or is frail, aged or has a chronic condition may be eligible for support. Led by Merri Health, the Victoria Carer Gateway consortia includes Alfred Health, Ballarat Health Services, Barwon Health, Bendigo Health Care Group, FamilyCare and Uniting (Victoria and Tasmania) Ltd. Call 1800 422 737 or visit the Carer Gateway website.
Beyond Blue is building a dedicated COVID-19 Mental Health Support Service in response to the growing demand for mental health support as a result of the coronavirus outbreak. The service will offer free counselling by mental health professionals for all people in Australia 24/7, both online and over the phone. It will also provide free and easily accessible information and advice around coping with COVID-19, isolation and connection, workplace and financial hardship, and how best to support the mental health of loved ones. The service will be continually updated with new information, and enhanced with other tools and supports. More details
Victorian government advice on mental health
The Victorian Department of Health and Human Services has released several resources for looking after your mental health during the pandemic on their website. Included in the resources are a series of videos for dealing with loss of control, support and kindness, social isolation, routine, and how to source trusted information. The site also contains tips for staying calm and healthy, staying positive, staying connected, advice for those in self-isolation or quarantine, conversations with children and young people, for Victorians aged 17-25, conversations with older Victorians, and a page of additional resources. More Details
Federal government advice on mental health
The Federal Department of Health has developed a Head to Health portal with mental health fact sheets, tips on maintaining good mental health, information on accessing mental health services, information for parents and answers to your questions. More details
Mental health helplines
If you are in an emergency, in danger or you or someone close to you requires immediate help, call triple zero (000) for emergency services.
- Lifeline – Lifeline continues to support Australians via telephone, text and webchat services. Call 13 11 14 24 hours/7 days and text 0477 13 11 14 from 6pm to midnight AEST, 7 nights a week or Chat online from 7pm to midnight, 7 nights a week.
- Suicide Call Back Service – call 1300 659 467 for this free service for people having suicidal thoughts, family or friends affected by suicide and healthcare professionals treating suicidal people.
- SuicideLine – call 1300 651 251 for free and anonymous support, 24 hours a day, seven days a week across Victoria.
- SANE Australia Helpline – call 1800 18 7263 for information about mental illness, treatments and support for you and your carer.
- Mensline Australia – call 1300 78 99 78 for telephone support, information and referrals for men dealing with relationship issues, or visit their website.
- Beyondblue - call 1300 22 4636 for telephone support, information and resources for people dealing with depression or anxiety, or visit their website.
- Blue Knot Helpline - call 1300 657 380 Mon-Sun between 9-5 AEDT or call 1800 421 468 to reach their National Counselling and Referral Service supporting the Disability Royal Commission.
- Headspace - call 1800 650 890 for free online and telephone service that supports young people aged between 12 and 25 and their families going through a tough time.
- Kids Helpline - If you are feeling stressed, worried or anxious about COVID-19, Kids Helpline is available to answer your call to 1800 55 1800, email [email protected] or webchat.
- QLife - provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships. Speak to a peer LGBTIQA+ phone worker by calling 1800 184 527 or chat online between 3pm and 12 midnight every day of the week.
- 1800RESPECT phone line will operate as per usual, call 1800 737 732 open 24 hours for support for people impacted by sexual assault, domestic or family violence and abuse.