Tandem Support and Referral Line

The Tandem Support and Referral Line provides support, information and referral to the family members, friends and carers of people living with mental health challenges.

Call us on 1800 314 325.

You can call us for free from 9am-5pm Monday to Friday to:

Speak with someone who understands your situation
Seek general advice, advocacy and information on services to meet your needs
Seek support with NDIS access and plan issues

Please note that we are not a crisis service. If you or someone else may be at risk of suicide please contact:

Lifeline 13 11 14

Suicide Helpline 1300 651 251

Kid's Help Line 1800 55 1800

Who can call the Tandem Support and Referral Line?

Family members or friends who are supporting a person with mental health issues are eligible to use Tandem’s Support and Referral Service.

If you are a Tandem member, you also have access to individual advocacy, support and referral through an Advisor.

This may include:


  • Assisting family and friends to understand their rights and responsibilities under relevant legislation and service policies and procedures;
  • Empowering members to advocate effectively on their own behalf; and
  • Providing family and friends with appropriate referrals.

Family and friends can access this support and referral service by becoming a member of Tandem.

For more information please call 1800 314 325. or email [email protected]

The Advisor can advise on the use of the Nominated Persons and Advance Statement components of the Mental Health Act.


Which other organisations provide support and information?

Independent Mental Health Advocacy

Support and advocacy on behalf of people receiving compulsory treatment.

Phone: 03 9093 3701

Victorian Mental Illness Awareness Council

Support for consumers/those with lived experience of mental health concerns or emotional distress

Phone: 03 9380 3900

Mental Health Complaints Commissioner

The Mental Health Complaints Commissioner can support carers with complaints on behalf of the consumer.

Free call: 1800 246 054

Health Complaints Commissioner

[email protected]

Phone: 1300 582 113

Justice Connect

(including Seniors Law)

Free call: 1800 606 313

Seniors’ Rights


Phone: 1300 368 821

Homeless Law


Free call: 1800 606 313

Social Security Rights Victoria


Phone: 03 9481 0355

Legal Aid


Phone: 1300 792 387

Free legal support and advice

The Law Institute of Victoria (LIV) website has a list of organisations who may be able to assist with free legal advice and support to eligible members of the public.